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Fuelling Satisfaction

PAYABLE SERVICES & CHARGES :.

S.NO Complaint Category REVISED CHARGES (A+B+C+D)
Unit Services
(A)
Material (Last purchasing cost + 15% administrative charges)
(B)
Applicable Visit charges (In Rs.)
(C )
Inspection Manpower and Liasion charges
(D)
Type (Service/ Material)
1 Rubber tube Replacement (for length of 1.5 mtrs.) No Rs. 204/- Contractor scope (included in services) Nil Nil Service+Material
2 NG Conversion for Private customers No Free Service-Upto 15 days of RFC. After 15 days of RFC -Rs. 86/- per burner.i.e. (no. of burnersX86) Contractor scope (included in services) Rs. 150/- Nil Service
3 Flame Problem No Free service - Upto 15 days of first NG Conversion & New Stove conversion. After 15 days, Rs. 86/- per burner i.e. (no. of burners x 86) Contractor scope (included in services) Rs. 150/- Nil Service
4 New Stove Conversion (excl. supply of rubber hose) & Reconversion to LPG No (no. of burners x 86) Contractor scope (included in services) Rs. 150/- Nil Service
5 Temporary Disconnection (Personal Reason) - Non dismanting of GI/CU installation No Rs 25/- per month to be applicable on prorata basis NA Rs. 150/- Nil NA
6 Temporary disconnection/Plugging of MDPE service line for existing user Mtr Rs. 2308 per mtrs. Fitting/End cap cost per piece - Rs. 80/- NIl Nil Service+Material
7 Modification in PNG installation using existing material and additional material No Considering Reflixing Length per running meters@ Rs. 347/-per mtr. is using existing material
(If qty. of old removed pipe is more than re-installed pipe, removal charges for balance pipe will be Rs. 99/- per mtr.) If additional pipe will be installed then below mentioned rates are applicable.
GI Pipe/mtrs. (1/2")= Rs. 429/-
GI Pipe/mtrs.(3/4")= Rs. 451/-
Cu Pipe/mtrs= Rs. 462/-
Material Shall be kept in custody of IGL, if balance after modification.
Contractor scope (included in services) NIl Rs. 500 (Inspection manpower Charges) Service+Material
No If no modification is carried out. Nil Rs. 150/- Nil NA
8 Temporary Disconnection (Renovation)/Removal Charges for GI/CU pipeline No If inside kitchen -
(A) Dismanting (GI Pipe - 3/4", 1/2" and Cu Pipe) - Rs. 99/- per mtr. +
(B) Rs. 105/- for Appliance valve with rubber tube


If kitchen, lateral & riser complete -
(A) Dismanting (GI Pipe - 3/4", 1/2" and Cu Pipe) - Rs. 99/- per mtr. +
(B) Rs. 105/- for Appliance valve with rubber tube

After temporary connection, material shall be kept in custody of IGL.
Contractor scope (included in services) Rs. 500/- (Inspection manpower Charges) Nil Service
9 Re-installation (GI Pipe-3/4", 1/2" and Cu Pipe)/Restoration of installation Mtrs Rs. 325/- per mtrs Contractor scope (included in services)/td> NIl Rs. 500/- as inspection manpower charge Service+Material
10 Permananent Disconnection No Govt./Institutional Flats/Private - Rs. 105/- (only Appliance Removal & Plug)

After permanent connection material shall be kept in custody of IGL
Contractor scope (included in services) Rs. 150/- Nil Service
No (A) Dismanting (GI Pipe-3/4", 1/2" and Cu Pipe) - Rs. 99/- per mtrs +
(B) Rs. 105/- for Appliance valve +
(C ) Rs. 105/- per Isolation valve

After permanent connection, material shall be kept in custodyof IGL
Contractor scope (included in services) NIl Rs. 500/- per connection as inspection charge Service
11 Geyser Point/Extra Point (Additional Point/Additional Piping) Mtrs GI Pipe/mtrs. (1/2")= Rs. 429/-
GI Pipe/mtrs.(3/4")= Rs. 451/-
Cu Pipe/mtrs= Rs. 462/-
Appliance valve (1/2")= Rs. 347/-
Appliance valve (1/2")= Rs. 143/- Nil Nil Service+Material
No If no modification is carried out. NA Rs. 150 Nil NA
12 Emergency Call - Leakage at 21 mbar - Rubber tube, GI Pipe & Copper tube, appliance valve & fittings etc. No Free Free Nil Nil Service
13 Damage to Aboveground piping (Material & installation) No (A) 3000 (penalty charges) +
(B) Modification Charges as per Sl. No. 7 +
(C ) Item-wise cost of material (i.e. Meter/Regulator/Meter-Regulator etc.) (whichever is replaced)
As per the material Nil Nil Service+Material
14 Meter related issues (running fast) No Rs. 950 (if meter is not faulty-as penalty charges) + Rs. 413 NA Nil Nil Service
15 Wrong meter reading No If Reading not wrong NA Rs. 150/- Nil Service
16 Special Meter Reading No Marketing to take approval Contractor scope (included in services) Nil Nil Service
17 Meter not working No Free NA Nil Nil Service
18 NOC Issuance No Free NA Nil Nil Service
19 No Gas Supply No Free NA Nil Nil Service
20 Remeasurement of PNG installation/Extra Pipe (on customer request) No Rs. 209/- (In case variation observed) Contractor scope (included in services) Nil Rs. 350 as manpower inspection charge (In case variation observed) Service
21 Temporary Disconnection (Defaulter) No Shall be given by Marketing department NA NA Nil NA
22 Restoration - Civil Work No Free NA Nil Nil Service
23 Improper PNG Installation - GI & Copper (if customer complaining regarding improper installation after RFC/NG) No After RFC & signing of customer, Rates as per the modification charges against Sl. No. 7 will be applicable Contractor scope (included in services) Nil Nil Service
24 MDPE Pipeline Laying/Shifting-20mm Mtrs. Rs. 533/mtrs Rs. 33/- per mtrs. Nil (A) Rs. 500/- as inspection charge +

(B) Rs. 3000/- as liasion charges for local authorities
Service+Material
MDPE Pipeline Laying/Shifting-32mm Mtrs. Rs. 588/mtrs Rs. 55/- per mtrs. Nil Service+Material
MDPE Pipeline Laying/Shifting-63mm Mtrs. Rs. 643/mtrs Rs. 206/- per mtrs. Nil Service+Material
Transition Fittings shifting including construction of pedestal. Nos. Rs. 2885/ No. Rs. 261/- per No. Nil Service+Material
25 Damage to underground assets (PE pipeline damage/TF Damage(in case damage done due to customer) No (A) Penalty of damage on account of lapses in safety (Rs. 5000) +
(B) Repair Charges - (Sl. No. 24) +
(C) gas loss.
Contractor scope (included in services) Nil Nil Service+Material
26 Painting of GI Pipe (On customer request) MR Rs. 33/- per meter Contractor scope (included in services) Nil Rs. 200/- as inspection charge Service+Material
27 Leakage Testing of Individual House (On Customer request) No Rs. 347/- per Customer Contractor scope (included in services) Nil Service
28 Install/ Replace Meter bracket (On Customer Request) No NA Contractor scope (included in services) Nil Service
29 Replace & Install Clamp-3/4" and 1/2" (On Customer request) No Rs. 33/- per clamp Contractor scope (included in services) Nil Service+Material
30 Replace & Install PVC clamp for Cu (On Customer request) No Rs. 17/- per clamp Contractor scope (included in services) Nil Service+Material
31 Replacement of meter (If tempered/ external damaged by customer) No Rs. 435/- Rs. 1200/- Nil Nil Service+Material
32 Replacement of meter-Regualtor (If Tempered/ external damaged by customer) No Rs. 358/- Rs. 692/- Nil Nil Service+Material
33 Replace/ Install New Isolation/ Appliance valve (any extra point) No AApplaince valve=Rs. 347/- each
Isolation valve= Rs. 347/- each
Appliance valve(1/2")=Rs. 143/-
Isolation valve(3/4")= Rs. 254/-
Nil Nil Service+Material
34 NG Conversion + rubber tube for length of 1.5 mtrs. In case of 2nd time connection at Government flats on same address. No (a) Rs. 204/- for rubber tube
(b) Rs. 86/- per burner for NG , whichever will be executed.
Contractor scope (included in services) Rs. 150/- Nil Service+Material
35 Replacement of Anaconda (On customer Request) No Rs. 462/- Contractor scope (included in services) Nil Nil Service+Material
36 Reconversion to LPG No (no. of burners x 83) Contractor scope (included in services) Rs. 150/- Nil Service

Note

1- For C&I connections, separate charges are applicable
2- The rates of material and services may be changed subject to change of tenders.
3- The rates of services (A) considered above are including taxes .i.e.@22.1%

 
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PNG complaint redressalIGL 24*7 Customer Care No. 1800 102 5109 (Toll Free).
Emergency No. 155216
 
Emergency Contacts
Emergency Customer Care Numbers (Please note that these numbers are to be used in case of an Emergency only) For Delhi
Zone Si No Control Room Zonal Emergency Number Control Room Number Delhi Emergency Number
Central 1 Kakanagar 8130995001 65657970 8130995000
2 CGO 65699468
3 Sarojini Nagar 65653872
4 Okhla 65699467
5 Udyan Marg 64691003
6 Punjabi Bagh 64690366
South 7 RK Puram 8130995002 65486339
8 Nelson Mandela 65652326
9 Pushp Vihar 64735996
West 10 Dwarka 8130995003 64512602
11 Janakpuri 24506084
12 Paschim Vihar 64519118
 
Zone Si No Control Room Zonal Emergency Number Control Room Number Delhi Emergency Number
North 13 Rohini-19 8130995004 65286536 8130995000
14 Rohini-10 64690285
15 Pitampura 64510018
16 Derawal Nagar 64590054
17 Nerela 64690821
East 18 Vivek Vihar 8130995005 64690283
19 Patparganj 65286448
20 Mayur Vihar 64508305
21 Dilshad Garden 64644933
 
For Ncr
1. GR. NOIDA » 8130995006
2. GHAZIABAD »   8130995007
3. NOIDA »  8130995008
 

Click for the list of location wise numbers

Delhi Fire Service: 101
Emergency
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